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JC JSZHUCAI

Shipping Policy

Last updated: 2026-10-14

This Shipping Policy explains how orders placed with JIANGSU SUZHOU ZHUCAI INTERNATIONAL TRADING CO., LTD. are produced, packed, shipped and delivered.

1. Order processing

After a quotation is confirmed we issue a Proforma Invoice. Production begins once the agreed deposit has been received. Standard lead time is 15–30 days depending on product type, configuration and order quantity; the exact lead time is stated in the Proforma Invoice.

2. Packing

  • Standard export packing: wooden cases or pallets with moisture protection.
  • Fumigation and heat treatment are available where required by the destination country.
  • Buyer-specific marking and labelling can be arranged.

3. Shipping methods

  • Sea freight (FCL or LCL) — the most economical option for bulk orders, and the standard method for most industrial valve shipments.
  • Air freight — for urgent orders where volume and weight allow.
  • Express courier (DHL / UPS / FedEx / TNT) — normally used for samples and small spare parts.

4. Incoterms

We normally quote EXW, FOB or CIF, and can also arrange CFR, DAP or DDP terms where required. The applicable Incoterm is stated in the Proforma Invoice.

5. Estimated transit times

Transit times below are indicative only and run from the date of shipment, not the order date:

  • Asia: 5–15 days
  • Europe: 25–40 days
  • North and South America: 25–45 days
  • Africa and Oceania: 20–45 days

Actual transit time depends on carrier schedules, port congestion, customs clearance and weather.

6. Shipping costs

Freight is calculated on the basis of gross weight and volume together with the destination port or address. Where the quotation is based on EXW or FOB, freight and insurance are for the buyer’s account unless otherwise agreed.

7. Tracking

Once goods are dispatched we provide the bill of lading, airway bill or tracking number together with the packing list and commercial invoice, so that shipment progress can be followed.

8. Customs, duties and taxes

Unless the order is placed on DDP terms, import duties, taxes and customs clearance charges at destination are the responsibility of the buyer. We provide the commercial documents needed to clear the shipment.

9. Damaged or lost shipments

Please inspect the goods on arrival. Any visible damage or shortage should be noted on the carrier’s delivery receipt and reported to us within 7 days, with photographs of the packaging and the product. For claims and returns, please see our Return & Refund Policy.

10. Contact us

JIANGSU SUZHOU ZHUCAI INTERNATIONAL TRADING CO., LTD.
Room 429, Area A, No.2 Xugongqiao Road, Huaqiao, Kunshan, Suzhou, China
Email: yanyang@jszhucai.com